appjili FAQ

21+ Only

The minimum age to register and play on appjili is 21 years old. This is not just an appjili policy — it is the legally mandated minimum age for casino-style gambling in the Philippines. Any account found to belong to a person under 21 will be immediately suspended and any deposits will be handled in accordance with our Terms & Conditions. We take age verification seriously and may request supporting documents at any time.

No. appjili strictly enforces a one account per person policy. Each player is allowed only one registered account. Creating multiple accounts — whether using different mobile numbers, email addresses, or payment methods — is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you've lost access to your original account, please contact our support team to recover it rather than creating a new one.

appjili may request KYC (Know Your Customer) documents to verify your identity, especially before processing larger withdrawals. Accepted documents include:

• Philippine passport
• SSS, GSIS, or PhilHealth ID
• Driver's license
• UMID card
• Voter's ID
• National ID (PhilSys)

Documents must be clear, valid, and show your full name and date of birth. Verification is typically completed within 24 to 48 hours on business days.

You can update certain account details — such as your email address or linked payment method — through your Account Settings after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our support team at support@appjili.app. This is to protect your account from unauthorized changes.

To permanently close your account, contact our support team via live chat or email. Before closure, any remaining balance will be processed for withdrawal to your registered payment method, subject to standard verification. Note that if you are closing your account due to gambling concerns, we strongly recommend requesting a self-exclusion instead — this provides a more structured and protective solution. See our Responsible Gaming page for details.

appjili is primarily designed for Filipino players and operates within the PAGCOR regulatory framework applicable to the Philippine market. Access from certain other jurisdictions may be restricted. If you are a Filipino citizen temporarily abroad (OFW or traveling), please contact our support team to discuss your specific situation before attempting to register or play.

Yes. Mobile number verification via OTP is a required step during registration. Your mobile number serves as your primary account identifier and is used for security notifications, OTP-based login, and withdrawal confirmations. Make sure to use a valid Philippine mobile number (Globe, Smart, DITO, or Sun) that you have regular access to.

On the appjili Login page, click "Forgot Password" below the login form. Enter your registered mobile number and you'll receive an OTP to verify your identity. Once verified, you can set a new password. Choose something strong — at least 8 characters with a mix of letters, numbers, and symbols. If you no longer have access to your registered mobile number, contact our support team directly.

Accounts can be temporarily locked for several reasons:

• Too many failed login attempts (security lockout)
• Suspicious activity detected on the account
• Pending KYC verification required
• A self-exclusion or cooling-off period is active
• Account flagged for review by our compliance team

In most cases, waiting 30 minutes and trying again will resolve a security lockout. For other situations, contact our support team with your registered mobile number for assistance.

Yes. appjili uses SMS-based OTP verification as a form of two-factor authentication for login, withdrawals, and sensitive account changes. We strongly recommend keeping your registered mobile number up to date and never sharing your OTP with anyone — including people claiming to be appjili staff. appjili will never ask for your OTP via chat, email, or phone call.

Here are the top security practices for your appjili account:

• Use a unique, strong password that you don't use on other sites
• Never share your login credentials or OTP with anyone
• Always log out after playing on shared or public devices
• Be cautious of phishing sites — always check that you're on the official appjili domain
• Report any suspicious activity on your account immediately to our support team

Yes, you can access your appjili account from multiple devices — your phone, tablet, or desktop browser. However, for security reasons, logging in from a new device may trigger an OTP verification step. If you notice a login from a device you don't recognize, change your password immediately and contact our support team.

Act immediately. Change your password right away using the "Forgot Password" flow, then contact our support team via live chat or email at support@appjili.app. Our security team can temporarily freeze your account to prevent unauthorized withdrawals while the situation is investigated. Do not delay — the sooner you report it, the better the outcome.

GCashMayaBPIBDOUnionBankMetrobankDebit Card

appjili supports the most popular Philippine payment channels. You can deposit using GCash, PayMaya / Maya, major bank transfers (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank), and Philippine debit cards. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not supported in compliance with current Philippine regulations.

GCash — InstantMaya — InstantBank Transfer — Up to 1 hr

GCash and Maya deposits are credited to your appjili account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers via InstaPay are typically credited within 15 to 60 minutes. PESONet transfers may take up to one business day. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

The minimum deposit amount on appjili is ₱100. This low entry point makes appjili accessible to players across the Philippines — whether you're in Metro Manila or the provinces. Maximum deposit limits vary by payment method and account verification level. Fully verified accounts enjoy higher deposit limits.

appjili does not charge any fees on deposits from our side. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on the transfer type. For example, InstaPay transfers from some banks carry a small fee (typically ₱10–₱25). We recommend checking with your bank or e-wallet provider for their applicable charges before depositing.

First, wait for the standard processing time for your payment method (see above). If the deposit still hasn't appeared after the expected window, contact our support team immediately. Please have the following ready:

• Your appjili account mobile number
• The exact amount deposited (in ₱)
• Date and time of the transaction
• Transaction reference number or screenshot from your bank/e-wallet

Our team will investigate and resolve the issue, typically within 24 hours.

Yes, and we encourage it. appjili's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your Account Settings. Limit reductions take effect immediately. Limit increases require a 72-hour cooling-off period. This feature is part of our commitment to player protection. Visit our Responsible Gaming page to learn more about all available tools.

Not Accepted

No. appjili does not accept cryptocurrency of any kind — including Bitcoin, Ethereum, USDT, or any other digital currency. All transactions on appjili are conducted in Philippine Peso (₱) through regulated Philippine payment channels. This is in line with current Philippine financial regulations and our commitment to operating transparently within the local regulatory framework.

Log in to your appjili account and go to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash, Maya, or bank transfer), enter the amount, and confirm with your OTP. Withdrawals are processed to the same payment method you used for your most recent deposit, in line with our anti-money laundering policy. Make sure your account is fully KYC-verified before requesting a withdrawal.

GCash — 15 min to 1 hrMaya — 15 min to 1 hrBank Transfer — 1–3 business days

GCash and Maya withdrawals are typically the fastest, usually arriving within 15 minutes to 1 hour after approval. Bank transfers via InstaPay are processed within a few hours, while PESONet transfers may take 1 to 3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount on appjili is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification steps as part of our standard compliance procedures. Partially verified accounts may have lower withdrawal limits until full KYC is completed.

Common reasons for a delayed withdrawal include:

• KYC verification is incomplete or documents are under review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your current verified limit
• The request was submitted during a high-volume period
• Additional security verification was triggered

If your withdrawal has been pending for longer than the expected timeframe, contact our support team with your withdrawal reference number.

In most cases, withdrawals must be returned to the same payment method used for the most recent deposit. This is a standard anti-money laundering (AML) requirement. If you need to withdraw to a different account — for example, if your GCash number has changed — contact our support team. You will need to provide documentation to verify ownership of the new account before the change can be approved.

appjili does not charge withdrawal fees on our end for standard withdrawals. Your receiving bank or e-wallet may apply incoming transfer fees depending on their policies. GCash and Maya generally do not charge fees for incoming transfers. For bank transfers, check with your specific bank regarding any applicable receiving fees.

Withdrawal requests that are still in Pending status can be cancelled through your account's transaction history. Once a withdrawal has moved to Processing or Completed status, it cannot be cancelled. If you need to cancel a pending withdrawal urgently, contact our support team as quickly as possible — we cannot guarantee cancellation once processing has begun.

appjili offers a wide and growing library of games, including:

• Slots — hundreds of titles from top providers
• Live Dealer — baccarat, roulette, blackjack, and more with real dealers
• Bingo — classic and themed bingo rooms
• Plinko — the popular ball-drop game
• Diamond Tycoon — appjili's exclusive strategy-style game
• Table Games — poker, sic bo, and other classics

New games are added regularly. Check the appjili Casino page for the latest additions.

Yes. appjili is fully optimized for mobile browsers on both Android and iOS devices. You can play directly from your mobile browser without needing to download a separate app — just visit the appjili website on your phone and log in. The mobile experience is smooth and responsive, designed to work well even on slower mobile data connections common in provincial areas of the Philippines.

Yes. All games on appjili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency. appjili is committed to providing a fair gaming environment for every player.

Some games on appjili offer a demo or free-play mode that lets you try them out without wagering real money. This is a great way to get familiar with a game's mechanics before playing with real ₱. However, winnings from free-play mode cannot be withdrawn — only real-money play generates withdrawable winnings. Check individual game pages to see if a demo mode is available.

If a game freezes or you get disconnected during a round, don't worry — your session data is saved on our servers. Simply refresh your browser or log back in and navigate back to the game. Any active round will be resolved according to the game's outcome at the time of disconnection, and your balance will be updated accordingly. If you believe a disconnection caused an error in your balance, contact our support team with the game name, date, and approximate time.

Your complete game history — including all bets placed, outcomes, and amounts won or lost — is available in your Account Dashboard under Game History or Transaction History. You can filter by date range and game type. Reviewing your history regularly is a healthy habit and one of the responsible gaming practices we encourage all appjili players to adopt.

appjili offers a welcome bonus for new players upon their first deposit. The specific bonus amount and structure may vary — check the current promotions page after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, which means you need to wager the bonus amount a certain number of times before it becomes withdrawable. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Most bonuses on appjili are claimed through the Promotions section of your account dashboard. Some bonuses are automatically credited upon qualifying deposit, while others require you to click "Claim" or enter a promo code. Make sure to read the eligibility requirements for each promotion — some are only available to players who haven't previously claimed a similar offer, and some require a minimum deposit amount to qualify.

No — bonus funds cannot be withdrawn directly. They must first be converted to real cash by meeting the applicable wagering requirements. Your account balance is typically split into Real Balance (withdrawable) and Bonus Balance (subject to wagering). Once wagering requirements are met, the bonus converts to real balance and becomes fully withdrawable. Attempting to withdraw before meeting requirements will result in the bonus being forfeited.

Yes. appjili rewards loyal players through a tiered loyalty program. As you play, you accumulate points that move you up through VIP tiers — each tier unlocking better benefits such as higher withdrawal limits, dedicated account managers, exclusive promotions, and faster processing times. Log in to your account and visit the VIP or Loyalty section to see your current tier and how many points you need to reach the next level.

Bonuses may be cancelled or removed for several reasons:

• The bonus expiry date passed before wagering requirements were completed
• A withdrawal was requested before wagering requirements were met
• The account was found to have violated bonus terms (e.g., using multiple accounts)
• The player opted out of bonuses in their account settings

If you believe your bonus was removed in error, contact our support team with the bonus name and date it was claimed.

appjili provides a comprehensive set of responsible gaming tools accessible from your Account Settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the amount you can lose in a given period
• Session Time Limits — set a maximum duration for each gaming session
• Reality Checks — receive periodic reminders of how long you've been playing
• Cooling-Off Period — take a short break of 24 hours to 6 weeks
• Self-Exclusion — block access to your account for 6 months or longer

We encourage all players to use these tools proactively, not just when problems arise.

You can request self-exclusion directly from your Account Settings under the Responsible Gaming section, or by contacting our support team. Self-exclusion periods start at 6 months and can be set for longer durations, including permanent exclusion. During self-exclusion, you will not be able to log in, deposit, or play. appjili will also suppress all marketing communications to your account. Self-exclusion cannot be reversed before the chosen period ends.

21+ Only

appjili enforces strict age verification at registration. All new accounts must verify their age through OTP and may be required to submit a valid government-issued ID confirming they are 21 years of age or older. Accounts that cannot verify age will be suspended. We also recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites on shared devices.

Several resources are available to Filipino players who need support:

• PAGCOR Responsible Gaming — responsiblegaming@pagcor.ph
• Gamblers Anonymous Philippines — meetings in Manila, Cebu, Davao, and Quezon City
• NCMH Crisis Hotline — 1553 (24/7, toll-free from PLDT landlines)
• appjili Support — support@appjili.app or live chat 24/7

You are never alone. Reaching out is a sign of strength, not weakness. ⚠️ Gambling is addictive. Know when to stop.

Yes. You can manage your marketing communication preferences in your Account Settings under Notifications. You can opt out of promotional SMS, email newsletters, and push notifications at any time. Players who have self-excluded are automatically removed from all marketing lists. If you continue to receive marketing communications after opting out, please contact our support team so we can resolve the issue promptly.

appjili offers multiple support channels:

• Live Chat — available 24/7 directly within the platform. This is the fastest way to get help.
• Email — send your query to support@appjili.app. Responses are typically within 1 to 4 hours.

When contacting support, please have your registered mobile number and a clear description of your issue ready to speed up the process.

appjili's live chat support is available 24 hours a day, 7 days a week — including Philippine public holidays. Email support is monitored around the clock, though response times may be slightly longer during peak hours (typically evenings and weekends Philippine time). We aim to respond to all email queries within 4 hours.

If you have a complaint about a game outcome, a transaction, or any aspect of our service, start by contacting our support team via live chat or email. Provide as much detail as possible — including dates, amounts, game names, and any screenshots you have. Our team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. If you are not satisfied with the resolution, you may escalate the matter to PAGCOR's player dispute resolution process.

Currently, appjili does not offer phone support. Our primary support channels are live chat (fastest) and email at support@appjili.app. Live chat is available 24/7 and is typically the quickest way to resolve most issues — many queries are resolved within minutes through live chat.

If you encounter a technical issue — such as a game not loading, a page error, or an incorrect balance display — please report it to our support team via live chat or email. Include the following details to help us investigate quickly:

• Your device type (Android phone, iPhone, desktop, etc.)
• Browser name and version
• The page or game where the issue occurred
• A screenshot or screen recording if possible
• The date and time the issue occurred

Your reports help us improve the platform for all Filipino players.