Last updated: January 1, 2026 | Effective date: January 1, 2026 | Compliant with the Philippine Data Privacy Act of 2012 (RA 10173)
This Privacy Policy ("Policy") explains how appjili ("appjili," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the appjili platform at appjili.app. By registering an account or using the appjili platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use the appjili platform.
appjili is an online gaming and entertainment platform operating at appjili.app, serving Filipino players across the Philippines. appjili acts as the Personal Information Controller (PIC) as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), with respect to the personal data collected through the platform.
As a platform operating within the Philippine gaming regulatory environment, appjili is committed to upholding the data privacy rights of all users in accordance with RA 10173, the National Privacy Commission (NPC) guidelines, and applicable international data protection standards.
This Policy applies to all personal data collected through the appjili website, any associated mobile-optimized interfaces, customer support channels, and any other touchpoints through which you interact with appjili.
appjili collects personal data that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, support, transaction notifications |
| Identity Documents | Government-issued ID (PhilSys, passport, driver's license, UMID), selfie photo | KYC verification, fraud prevention, regulatory compliance |
| Financial Data | GCash number, bank account details, transaction history, deposit/withdrawal records | Payment processing, withdrawal verification, AML compliance |
| Gaming Activity Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud detection, platform optimization |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | Support resolution, quality assurance, dispute records |
In certain circumstances, appjili may collect sensitive personal information as defined under RA 10173, including government ID numbers and financial account details. Such data is collected only where strictly necessary for regulatory compliance (e.g., KYC, AML obligations) and is subject to heightened security and access controls.
appjili collects personal data through the following means:
appjili processes your personal data for the following purposes:
If you no longer wish to receive promotional emails or SMS notifications from appjili, you may opt out at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing communications will not affect transactional notifications related to your account activity.
appjili processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
appjili does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
Some of appjili's service providers may be located outside the Philippines. Where personal data is transferred internationally, appjili ensures that appropriate safeguards are in place — including contractual data protection clauses — to protect your data to a standard equivalent to that required under Philippine law. Such transfers are conducted only where necessary and with appropriate protections in place.
appjili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR regulatory requirement, AMLA compliance |
| Financial Transaction Records | 10 years from transaction date | AMLA obligations (RA 9160 as amended) |
| KYC Documents | Duration of account + 5 years after closure | Regulatory compliance, fraud prevention |
| Gaming Activity Logs | 3 years from date of activity | Dispute resolution, responsible gaming monitoring |
| Customer Support Records | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Preferences | Until opt-out or account closure | Consent-based processing |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with appjili's data disposal procedures.
appjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While appjili takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your appjili account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact appjili support immediately.
appjili uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. The types of cookies we use include:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the appjili platform. appjili does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by appjili:
You have the right to be informed about how your personal data is collected, used, and processed by appjili.
You may request a copy of the personal data appjili holds about you, along with information about how it is being processed.
You may request correction of inaccurate or incomplete personal data in your appjili account at any time.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
You may request that appjili restrict the processing of your personal data in certain circumstances, such as while a rectification request is being resolved.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of the above rights, please contact appjili's Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. appjili will respond to all data privacy requests within thirty (30) days of receipt, in accordance with NPC guidelines.
Please note that certain rights may be limited where appjili is required to retain or process your data to comply with legal obligations — for example, financial transaction records required under the Anti-Money Laundering Act, or account data required during an active regulatory investigation. appjili will inform you of any such limitations when responding to your request.
The appjili platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine law governing casino-style gambling. appjili does not knowingly collect personal data from individuals under the age of 21.
If appjili becomes aware that personal data has been collected from a person under 21 years of age, the associated account will be immediately suspended, all data will be deleted in accordance with our data disposal procedures, and any deposits will be returned at appjili's discretion. If you believe that a minor has registered an account on the appjili platform, please contact our support team immediately.
You must be 21 years or older to use the appjili platform. By registering an account, you confirm that you meet this age requirement. appjili reserves the right to request documentary proof of age at any time and to suspend accounts where the age requirement cannot be verified.
The appjili platform may contain references to third-party payment services (such as GCash and Maya) and game software providers. When you interact with these third-party services — for example, when completing a GCash payment — you will be subject to the privacy policies of those third parties, which are separate from and independent of this Policy.
appjili is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with the appjili platform. appjili selects third-party service providers carefully and requires them to maintain appropriate data protection standards through contractual agreements.
appjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, appjili will notify registered Players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.
The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the appjili platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how appjili protects your personal data.
appjili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Policy or the processing of your personal data, please contact us:
Email: privacy@appjili.app
General Support: support@appjili.app
Response Time: Within 30 days for data privacy requests; within 24 hours for general support inquiries
Support Hours: 24 hours a day, 7 days a week
Languages: English and Filipino
If you are not satisfied with appjili's response to your data privacy request or complaint, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing RA 10173.
All sensitive data stored on the appjili platform — including identity documents and financial records — is protected with AES-256 encryption, the same standard used by major Philippine banks.
appjili's data practices are fully aligned with the Philippine Data Privacy Act of 2012 and NPC guidelines, ensuring your rights as a Filipino data subject are respected and protected.
appjili never sells your personal data to third parties. Data sharing is limited strictly to service providers necessary for platform operation and regulatory compliance.
appjili has a designated Data Protection Officer who oversees all data privacy matters and is your direct point of contact for exercising your rights under RA 10173.
All data privacy requests — including access, rectification, erasure, and portability — are handled within 30 days, in full compliance with NPC response time requirements.
In the unlikely event of a data breach, appjili will notify the NPC within 72 hours and inform affected Players promptly, in line with NPC Circular 16-03 requirements.
Ask appjili for a full copy of the personal data we hold about you. We'll provide it in a clear, readable format within 30 days.
Found something wrong in your appjili profile? You can request corrections to your personal data at any time through our support team.
When your data is no longer needed and no legal retention obligation applies, you can request that appjili permanently delete your personal information.
Your privacy and security are at the core of everything we do. Join thousands of Filipino players who trust appjili for a safe, fair, and transparent gaming experience.
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